When I inquired why positive reviews were removed I was told there was a “formula”. No explanation beyond that was given.
Lice treatment in New York is a professional service which we provide.
Yelp, guilty of slander!
How come I have no power to defend my business against Yelp?
Yelp removes positive reviews of my Lice Treatment Center in Connecticut, Why?
Yelp has an agenda, and it’s not yours!
It’s funny, when I was paying Yelp for an advertising campaign, all my positive reviews stayed up!
Below is a review of my Connecticut Lice Treatment Center.
Why did Yelp remove it?
Time to review Yelp
The review below was posted by a client who received Lice Treatment in our Connecticut office, why was the review removed?
Yelp nixes legitimate positive reviews
Yelp deletes verifiable positive reviews
Why does Yelp remove positive reviews on my lice removal company in Connecticut?
Why isn’t there anyone to talk to?
A volatile society
Yelp is a vehicle for mean people to lash out at the proprietors whose services they used, without fear of confrontation.
Develop a tough skin
According to the Pew Research Center’s Internet and American life project, 69% of adult social media users said they “have seen people being mean and cruel to others on social network sites”. Anyone with an e-mail account can post a harassing review. Since they are anonymous and invisible they use this as a vehicle to strike back at a vendor. I am in the lice removal business. Customers come to me because I have been in business since 1996 and we are always available. Clients are angry at me that they have head lice. They know the price, they take the service, and then write a negative review if you don’t discount the agreed upon price. Yelp doesn’t stand in the vendor’s corner or even provide you a chance to explain. A post is a post and it’s there to haunt you.
Develop a tough skin
According to the Pew Research Center’s Internet and American life project, 69% of adult social media users said they “have seen people being mean and cruel to others on social network sites”. Anyone with an e-mail account can post a harassing review.
Since they are anonymous and invisible, Yelp is used as a vehicle to blackmail a vendor. I am in the lice removal business. Customers come to me because I have been in business since 1996 and my company is always available. Clients are angry at me that they have head lice. They know the price, they take the service, and then write a negative review if you don’t discount the agreed upon price. Yelp doesn’t research the authenticity of the review. A post is a post and it’s there to haunt you.
How does Yelp work?
When I bought into the Yelp hype, it was explained to me that as my tenure and positive reviews increased , my Yelp ranking would improve. I followed the advice of my Yelp advisers and meticulously constructed my site and bought the extra video options for each of my locations.
Progress in the rankings was nil. Even though my lice treatment company was in business since 1996 I remained in position 20. Which is like being on Mars, as no one scrolls that far back.
What made it even more aggravating was that one of my administrators who I had to let go, went into the same business. She bad mouthed me with a fictitious review, which still remains, and she is in the number 3 position. What is the logic, who wrote the rule book?
Business aggravation.
Why is it that negative reviews stay up? While positive reviews are removed? Supposedly there is a “formula” which helps Yelp weed out phony reviews. Well it isn’t working! We see a lot of customers who come in for head lice removal this time of year. Most are sweet and treat our staff as the professionals they are. A new breed of customer has evolved. We get people who are so infested it is hard not get grossed out. They require hours of service. After service has been provided they write you up negatively because they don’t want to pay. We treat literally hundreds of children a week. Even if one family writes you up negatively, that’s what stays up on Yelp.
Yelp?.... H E L P ! 